Service Decoupling from a Financial Service Institution to a Leading North American Retailer

A US-based Fortune 500 financial institution required support to decouple services that was acquired by a retail business partner. All relevant services must be transitioned to the retail business partner without impact to the customers, including knowledge transfer. Furthermore, the relationship between the client and the retail business partner must be carefully managed to ensure a positive and smooth experience for both parties.

Service Decoupling from a Financial Service Institution to a Leading North American Retailer

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