Operational Assessment of a Leading Municipal Housing Provider’s Safety Unit

The Safety Unit of one of North America’s largest public housing providers identified operational challenges arising from inefficient, inconsistent, and poorly defined processes, which lacked clearly defined roles and responsibilities, and had limited structured interaction mechanisms with other stakeholder groups.  As a result, the Safety Unit had inherent compliance and reputational risks, and was not always delivering on the organization’s vision and mission to provide safe homes and communities for its residents in an effective and efficient manner.

Operational Assessment of a Leading Municipal Housing Provider’s Safety Unit

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