Global Operations Process Maturity Diagnostic

An Global Operations division within a top tier Canadian bank required independent diagnostic be completed of each of its units to understand the baseline capability of their current resources, and to gauge the effectiveness on their operationally focused training program being implemented across the organization. This took the form of pre training program diagnostics and post training diagnostics over a two year period to gauge how well the employees have improved in key operational areas addressed in the training program.

Global Operations Process Maturity Diagnostic

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