Electronic Banking Operations Process and Management Diagnostic

A recently reorganized Telephone Banking back office within a top tier Canadian bank required an operational review of  the following : 1) Quality, productivity  and capacity planning processes. 2) Management span of control. 3) Functional organization transition implications. 4) Incoming work to shift profile by operational team in order to provide the new leader with a foundational understanding of the operational maturity of the current organization.

Electronic Banking Operations Process and Management Diagnostic

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