Credit Card Operations Improvement

A financial services outsourced service provider was suffering from poor quality, slow turnaround times, and increasing backlogs missing SLAs 3 weeks after the launch of a Retail Superstores Master Card product.   Given the busy back to school season was 4 weeks away, there was indications that the problems would further compound given the increasing volumes expected.   The Retail Superstore threated to cancel their contract with the outsourced service provider if significant improvements to application process, credit adjudication, fraud management, charge back processing and collections process  were not made immediately.

Credit Card Operations Improvement

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