Commercial Lending Process Diagnostic

A top tier Caribbean bank did not have visibility to their current end-to-end Commercial Lending Process performance. A previous third party analysis indicated that the Commercial Lending Process had issues regarding quality and time, however the magnitude of these issues and the overall impact on the process and customers was not known. Without a detailed understanding of the Commercial Lending Process, the bank lacked the ability to accurately identify, prioritize and implement process improvement initiatives.

Commercial Lending Process Diagnostic

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