Application to Book Account Process Diagnostic and Implementation

A US-based Fortune 500 financial institution recently launched its new consumer credit card product into the Canadian market. The client began to receive a high volume of complaints about its Application to Book account process: new customers were not receiving cards or experiencing long wait times before receiving their cards. The client did not have the ability to assess the process’s current state performance and could not identify the root cause to eliminate complaints.

Application to Book Account Process Diagnostic and Implementation

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